Order Information

Ordering your Biltmore hats has never been easier.

 • Stock Service - We have expanded our Stock Service program to include virtually every style in our catalogs. You will note the word “Stocked” next to the items that are available for immediate shipment. Simply call our toll free number, give the style number, color and sizes to our Customer Service Representative and your hats will be shipped within 48 hours directly to your store. You may order as little as 1 or 2 hats of any stock hat without a service charge.
 • Special Orders -  Non Stock items in the catalog are available as pictured and may be ordered in 3 piece minimums. These take approximately 6-8 weeks for production. Any order below the 3 piece minimum will incur a service charge of $15 per hat.
 • Custom Hats - These are hats that are not pictured in the catalog. They require changes determined by the customer but these changes do not require special parts. These hats also take approximately 6-8 weeks for production. Minimum is 6 hats. Less than 6 hats will incur a service charge of $15 per hat.
 • Special Custom Hats - These hats are likely original designs, requiring special dyed bodies, special make-up trims, linings, or customized identification. These orders will be quoted on a case by case basis for production timing. Minimums are 6 dozen of a style.
You may place your orders directly with customer service in Texas at 1-800-325-HATS.
Special orders may be placed with Erika in Canada at 800-265-8382.